Return or exchange of an item
You can return or exchange the item(s) only if they are:
1) wrong size
2) wrong item sent
STEP 1: Please email us at orders(at)macbeth.com.my for return/exchange approval within 14 days of receipt. Please provide your order number and details of the product and reason for return/exchange.
STEP 2: Once approved, please download, fill in the details and print the return form from the link below and insert it into the original box.
STEP 3: Please return the item(s) to us in their Original Condition within 14 days of receipt. You must return the item(s) to us, along with the return form in order to receive a refund or exchange to:
"Original Condition" means the following:
- Include all tags and packaging.
- Item may not have been used for any purpose other than trying it on.
- Item may not be damaged or have any indications of wear that could prevent the item from being re-sold.
- We reserve the right to refuse a refund / exchange if the items have and signs of wear, alterations, misuse or damage.
We will issue a refund within 30 days of receipt, or exchange the item for a different size (subject to availability). Please note the following:
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- The parcel can take up to 7 working days to be returned to our warehouse, unless sent via special delivery. Please allow 30 days for your refund or exchange to be processed.